Web purchases are processed by Paddle.com, our online reseller and Merchant of Record. Refunds are therefore paid by Paddle, to the payment method used for the purchase.
Subscriptions
- First payment: you can request a full refund within 14 days of subscribing, without giving a reason.
- Renewal: if you forgot to cancel, write to us within 14 days of the renewal. We refund it if you have not used paid features since that date.
- After that period, the current period is not refunded, but you can cancel at any time to avoid the next renewal.
Credit packs
- A pack with no credits used can be refunded within 14 days of purchase.
- A partly used pack cannot be refunded; its remaining credits stay on your account.
- Credits included with a subscription are never refundable.
How to request a refund
Either:
- use the link in Paddle’s confirmation email, or go to paddle.net;
- or write to us at contact@xperyo.com with your account email address and order number.
We reply within 3 business days. Once approved, the refund usually reaches your account within 5 to 10 business days, depending on your bank.
What a refund changes
Refunding a subscription ends the paid plan and moves your account to the Free plan. Refunding a pack removes the matching credits. We may refuse refunds not required by law in case of repeated abusive requests.
Mobile purchases
Purchases made in the iOS or Android app are refunded by Apple or Google under their own rules. Send your request from your Apple or Google Play account.
Your statutory rights
This policy adds to, and does not limit, the rights granted by the law of your country of residence, including a consumer’s right of withdrawal. See also the Terms of Service.